1. Acceptance of terms
These Terms of Service ("Terms") govern your use of the website, booking system, memberships, and roadside services provided by GO Ape Roadside Assistance LLC ("Go Ape," "we," "our," or "us"). By requesting service or using our website at https://goaperoadside.com, you agree to these Terms.
2. Roadside service requests
Requests may be placed by phone, text, or the online service request form. Go Ape provides mobile roadside assistance for light-duty passenger vehicles only. We do not service motorcycles or heavy-duty commercial vehicles.
3. Service availability
Service is offered 24 hours a day, 7 days a week across San Diego County, CA, subject to technician availability, weather, traffic, road closures, and safety conditions. Availability is not guaranteed in every location or at every moment.
4. Customer-provided information
- You must provide an accurate service location, a working mobile phone number, and truthful vehicle information.
- Inaccurate information may delay or prevent service.
- You are responsible for keeping your contact information current during an active job.
5. Pricing and payment
- You receive an up-front quote before dispatch. Additional fees may apply if the scope changes at the scene.
- A non-member call-out fee of $55 typically applies. Members receive discounted rates.
- Payment is due at the time of service through a secure Stripe payment link.
6. Payment authorization
By completing a payment link you authorize Go Ape to charge the amount shown for the requested service. Chargebacks or disputes must first be raised with Go Ape in good faith.
7. Cancellations
You may cancel before a technician is dispatched at no charge. Once a technician is en route or on scene, a call-out or trip fee may apply.
8. Dispatch and estimated arrival times
ETAs are estimates only and depend on traffic, weather, distance, and dispatch volume. Go Ape is not liable for delays caused by conditions outside our control.
9. Technician access and vehicle condition
- The vehicle must be in a safe, legal, and accessible location for service.
- You must provide keys, wheel lock keys, and any access needed to complete the service.
- You must disclose known safety or mechanical issues with the vehicle.
- Go Ape is not responsible for pre-existing damage, worn or aftermarket components, or conditions discovered during service.
10. Tire services
Mobile tire replacement and tire sales cover light-duty passenger vehicles. Spare tires, including temporary "donut" spares, are installed subject to their own speed and distance limitations. Tires damaged beyond repair require replacement.
11. Battery services
Battery testing, replacement, and jump starts are provided for light-duty passenger vehicles. A successful jump start does not guarantee that the battery, alternator, or charging system is healthy. Battery warranties, where applicable, are provided by the battery manufacturer.
12. Lockout services
Lockout assistance is provided only after verification that you are authorized to access the vehicle. Some vehicles and security systems cannot be opened safely by roadside methods, and we may recommend a locksmith or dealer instead.
13. Fuel delivery
Where available, we deliver a limited quantity of fuel sufficient to reach a nearby station. Fuel type is delivered as requested by you; you are responsible for identifying the correct fuel for your vehicle.
14. Customer responsibilities and safety
- Be present, or have an authorized adult present, when the technician arrives.
- Turn on hazard lights and remain in a safe place away from traffic.
- Follow the technician's safety instructions on scene.
- If you are in immediate danger, call 911 first.
15. SMS / text messaging
By voluntarily opting in through the GO Ape Roadside Assistance website, you enroll in GO Ape Roadside Assistance LLC's recurring transactional SMS messaging program for communications related to your requested roadside service. Messages may include service confirmations, payment links, dispatch updates, technician or driver status updates, estimated arrival information, service completion notifications, and customer support communications. Message frequency varies.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to opt out.
- Reply HELP for assistance.
- Consent to receive SMS messages is not a condition of purchasing unrelated goods or services.
- SMS consent applies only when the customer affirmatively opts in.
- Customers may withdraw SMS consent at any time by replying STOP.
The SMS consent checkbox on our service request form is never pre-selected and must be actively selected by the customer. How we handle mobile numbers and consent data is described in our Privacy Policy (https://goaperoadside.com/privacy-policy).
16. Limitation of liability
Go Ape performs services in a workmanlike manner using reasonable care. To the maximum extent permitted by law, Go Ape is not liable for pre-existing damage, mechanical conditions, aftermarket components, or consequential damages arising from vehicle conditions outside our control. Our maximum liability for any claim is limited to the amount paid for the specific service giving rise to the claim.
17. Third-party providers
When a job requires towing or another service outside our scope, we may coordinate with an independent third-party provider. Those providers are responsible for their own work, insurance, and pricing.
18. Refusal of service
We may refuse or discontinue service if a scene is unsafe, if a vehicle is outside our service scope, if payment cannot be verified, or if a customer behaves abusively toward our team.
19. Website use and intellectual property
You agree not to misuse the website, interfere with its operation, or submit false service requests. The Go Ape name, logo, website content, and materials are the property of GO Ape Roadside Assistance LLC and may not be copied or used without permission.
20. Privacy
Your information is handled according to our Privacy Policy.
21. Governing law and venue
These Terms are governed by the laws of the State of California. Any dispute will be resolved exclusively in the state or federal courts located in San Diego County, California.
22. Changes to terms
We may update these Terms at any time. Continued use of our services after changes are posted constitutes acceptance.
23. Contact
GO Ape Roadside Assistance LLC
4075 Park Blvd #102-278
San Diego, CA 92103
Email: support@goaperoadside.com
Phone: 1-877-GOAPE-02