GO Ape Roadside Assistance LLC ("Go Ape," "we," "our," or "us") sends transactional text (SMS) messages only to customers who voluntarily opt in by selecting the separate SMS consent checkbox on our online service-request form. The checkbox is never pre-checked, and you may still request and receive roadside service without consenting to SMS.
1. Program description
Our SMS program operates under the brand name "Go Ape Roadside" (temporary brand name pending Twilio 10DLC registration). Go Ape uses SMS to send service and account communications, including:
- Booking confirmations and technician assignment
- Live ETA updates and arrival notifications
- Secure payment links and receipts
- Post-service follow-up and review requests
- Membership renewal reminders and important account notices
2. Message frequency
Message frequency varies based on your activity — typically 2–8 messages per service event. Members and repeat customers may receive additional messages.
3. Message and data rates
Standard message and data rates may apply based on your mobile carrier plan. Go Ape does not charge you a fee for the messages themselves.
4. Opt-in
You opt in only by voluntarily selecting the separate SMS consent checkbox on our online service-request form at https://goaperoadside.com/book. The checkbox is unchecked by default and must be affirmatively selected by you. Providing a phone number, submitting a booking, joining a membership, or calling us does not by itself enroll you in SMS messaging.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to opt out.
- Reply HELP for assistance.
- SMS consent is optional and is not required to request roadside service.
- Consent is not transferable and applies only to the mobile number you provided.
- Mobile numbers and SMS consent data are not shared with third parties or affiliates for marketing or promotional purposes.
5. Opt-out
You can opt out at any time by replying STOP to any message. You will receive one confirmation message, and then no further texts. Opting out of SMS may delay service updates — we'll still contact you by phone or email.
6. Help
Reply HELP to any message for assistance, or contact us at 1-877-GOAPE-02 or support@goaperoadside.com.
7. Supported carriers
SMS delivery is supported on all major U.S. carriers including AT&T, T-Mobile, Verizon Wireless, Sprint, U.S. Cellular, and others. Carriers are not liable for delayed or undelivered messages.
8. Privacy
Your mobile number and SMS content are handled per our Privacy Policy. We do not sell or share mobile numbers with third parties for their marketing purposes.
9. Changes
We may update these SMS Terms from time to time. The "Last updated" date above will reflect the most recent revision.