GO Ape Roadside Assistance LLC ("Go Ape," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit https://goaperoadside.com, request roadside assistance, book online, sign up for membership, or otherwise communicate with us.
1. Information we collect
- Name
- Email address
- Mobile phone number
- Service location (address, cross streets, or GPS coordinates you choose to share)
- Vehicle information (year, make, model, color, license plate)
- Service requested and the details you describe
- Payment-related information (processed securely by Stripe; we do not store full card numbers)
- Website/device information where applicable — IP address, browser type, pages visited, and similar analytics data
- SMS opt-in status, the date and time of consent, and the consent language shown to you
2. How we use your information
- Processing roadside assistance requests
- Service confirmations
- Payment links
- Dispatch communications
- Technician/driver status updates
- Estimated arrival notifications
- Service completion notifications
- Customer support
- Fraud prevention
- Legal and regulatory compliance requirements
3. Mobile information, SMS opt-in, and consent data
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except vendors or service providers necessary to deliver the requested service and messaging functionality.
We do not sell or rent mobile phone numbers, SMS opt-in information, or SMS consent data. The only parties who receive this information are the vendors that make the messaging and service work — for example our SMS delivery provider, email delivery provider, and payment processor — and only to the extent needed to deliver the service you requested.
- Message frequency varies.
- Message and data rates may apply.
- You may reply STOP at any time to opt out of SMS messages.
- You may reply HELP for assistance.
- Opting out of SMS does not prevent you from receiving service through other available communication methods, such as a phone call or email.
Full text messaging terms are described in our Terms of Service (https://goaperoadside.com/terms-of-service).
4. How we share information
We share personal information only as needed to run our business:
- Service providers — payment processing (Stripe), hosting, SMS and email delivery, mapping, and analytics.
- Dispatch partners — when we coordinate with a partner or tow provider to complete your service.
- Legal — when required by law, subpoena, or to protect rights, safety, or property.
We do not sell your personal information.
5. Cookies and analytics
We use cookies and similar technologies to operate the website, remember preferences, and understand how visitors use the site. You can control cookies in your browser settings, though some features may not work correctly if cookies are disabled.
6. Data retention
We retain booking, payment, consent, and customer communication records for a default period of seven (7) years from the date of last activity, unless a longer period is required by law. After the retention period we securely delete or anonymize the records.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No online system is 100% secure, but we work hard to protect your data.
8. Your California privacy rights
California residents have rights under the CCPA/CPRA, including the right to know, delete, correct, and opt out of the sale or sharing of personal information. Go Ape does not sell personal information. To exercise your rights, contact us using the details below.
9. Children's privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
10. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.
11. Contact us
Questions about this policy or your data? Contact GO Ape Roadside Assistance LLC at support@goaperoadside.com or 1-877-GOAPE-02.
12. Business entity & mailing address
GO Ape Roadside Assistance LLC
4075 Park Blvd #102-278
San Diego, CA 92103
Email: support@goaperoadside.com
Phone: 1-877-GOAPE-02