Key takeaways
- Dispatch confirms location, vehicle, and problem — then quotes.
- You get a live ETA when a technician is assigned.
- The tech confirms scope before starting work.
- Payment happens on-site after the job is complete.
Step 1 — The call
Dispatch collects your location, vehicle info, and what's happening. You'll get a clear price for the service before any truck rolls — no surprise fees, no meter running while you wait.
Step 2 — Dispatch and ETA
The closest available technician is assigned, and you get a live ETA. If anything changes traffic-wise, dispatch updates you in real time.
Step 3 — On-site
The tech introduces themselves, confirms the vehicle and scope, and gets to work. For tire and battery jobs, most on-site time is 20–40 minutes. For lockouts, jump starts, and fuel delivery, usually under 20 minutes.
Step 4 — Wrap up
Torque checked, pressure set, terminals clean, or fuel added — whatever the job needed. Payment happens on-site by card. You drive away with a receipt in your inbox.
Frequently asked questions
Do I need to be with the vehicle?
For lockouts and battery/tire installs, yes — we confirm scope and payment with the vehicle owner before starting.
Can I book online instead of calling?
Yes. Non-emergency service can be booked through our contact page. For true emergencies, calling is fastest.