Key takeaways
- Booking triggers automatic dispatch — no phone-call queue, no waiting.
- The closest available technician is auto-assigned based on real-time GPS.
- You get an SMS confirmation and live ETA within 60 seconds of booking.
- On-site, most services complete in 15–45 minutes.
Step 1: Booking
When you submit the booking form, our system captures your location (GPS or address), vehicle info, and the service you need. It's an atomic transaction — the booking record is created and reserved a job number before the confirmation page loads.
Step 2: Dispatch
Within seconds, dispatch sees the new job on the queue. The system suggests the closest available technician based on current GPS positions. A live dispatcher confirms the assignment (or overrides for special cases — heavier equipment needed, member priority, etc.).
Step 3: Confirmation and ETA
You receive an SMS confirmation with your job number, assigned technician's name, and initial ETA. If anything changes — traffic slows the tech down, an earlier job runs long — you'll get a proactive update before the ETA slips.
Step 4: Technician arrival
The tech identifies themselves by name and confirms your job number. They inspect the vehicle, confirm the service needed matches the booking, and give you an up-front price before doing any work. No surprise charges.
Step 5: Service
Jump start: 15 minutes. Lockout: 15–25 minutes. Tire replacement: 25–45 minutes. Battery replacement: 25–35 minutes. Most passenger-vehicle services complete on-site in under an hour.
Step 6: Payment and receipt
Payment via card, ApplePay, or GooglePay on-site, or via secure Stripe payment link. You'll receive an emailed receipt and a link to our booking status page where you can review the completed job any time.
Frequently asked
Common questions
Can I track the technician's location?
You receive live ETA updates via SMS. Full map tracking is on our roadmap for members and will roll out soon.
What if I need to change my location after booking?
Reply to the confirmation SMS or call dispatch. As long as the technician hasn't been dispatched yet, we can update your location or reassign to a closer tech.